Zoodle Marketing


Employee Code of Conduct
 

We don’t just want fans, Zoodle wants raving fans!
Raving Fans become like walking billboards. If you have ever made a purchase and couldn’t stop talking about how great it is to your friends, family and co-workers, you were a Raving Fan. Chances are that one of those people even went out and made the same purchase that you did. Zoodle wants Raving Fans.

While others succumb to mediocrity, we pave our own road toward an exceptional customer experience.


Excellent service and proactive communication is the key to creating Raving Fans. Your goal as a project coordinator is to both manage customer projects and create the world’s best business experience for the customer. Below is the Project Coordinator code of conduct to ensure success.

  1. The customer views you as an expert in your field, therefore you should be consistently learning and evolving in order to stay on top of the industry; This will result in you using your knowledge to gain more trust and build more expertise between you and the client as well as add more value to the campaign processes.
     
  2. You will keep communication with customers simple and at their level.
     
  3. Your customers should be treated as life long professional friends. You should consistently be trying to increase the quality of the Professional Relationship that you have with them by offering helpful tips on their current campaigns,  keeping them in the loop of projects and offering new ideas for the future.
     
  4. The customer is always right. You need to explain it better or differently if they have a different opinion on something. Always ask yourself...How can I explain this to them so that they understand?
     
  5. There are no excuses! You are the expert and this means that you must take 100% responsibility and be held accountable for your customers results, whether they are good or bad.
     
  6. You will always be making steps to move a project/campaign forward. Waiting on customers is a sure way to lose momentum and take the wind out of the sail of any project.
     
  7. You will be proactive instead of reactive when communicating with customers. A customer should never have to wonder or ask what we are doing for them.
     
  8. If you are not climbing, you are slipping. There is no in-between. Your job is to create an exceptional business experience for our customers. It should be like no other company they have ever worked with.
     
  9. You will always use a positive tone when conversing with customers. They should feel that you are genuinely happy to talk to them.


Zoodle Logo